Responsible Gaming at dhakabet

dhakabet is strictly an adults-only platform. We do not accept registrations from individuals under the age of 18, and we actively enforce this policy through a combination of registration controls, document-based identity verification, and ongoing account monitoring.

During the registration process, every applicant is required to confirm that they are 18 years of age or older. This confirmation is a binding declaration. Providing a false declaration of age in order to open a player account constitutes a material breach of our Terms and Conditions and will result in immediate account closure and forfeiture of any balance held at the time of discovery.

As part of our Know Your Customer (KYC) verification process, we require players to submit a government-issued photo identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — before processing any withdrawal. Date of birth is verified against this document. Any account where verification reveals the holder to be under 18 will be closed immediately, all deposits will be returned, and all associated winnings will be voided.

We also take seriously the risk of underage individuals gaining access to a registered adult's account. If you share a household with minors, we strongly recommend:

• Never leaving your account logged in on a shared device.
• Using a strong, unique password that is not known to other household members.
• Enabling two-factor authentication (2FA) on your account for an extra layer of login security.
• Using device-level parental controls to restrict access to gambling websites on shared computers or mobile phones.

If you have reason to believe that a minor has accessed a gambling account — whether yours or another person's — please contact our support team immediately. We treat every such report with the highest urgency.

Self-exclusion is the most powerful tool available to a player who believes their gambling has become, or is at risk of becoming, harmful. When you self-exclude from dhakabet, your account is immediately and completely suspended. You will not be able to log in, place bets, deposit funds, or receive any promotional communications for the duration of your exclusion period.

Self-exclusion options are available for the following durations:

• 6 Months — A meaningful break that allows time to reassess your relationship with gambling without a permanent commitment.
• 1 Year — A longer pause recommended for players who have identified a pattern of problem gambling and wish to address it with professional support.
• 3 Years — An extended exclusion suitable for players who have experienced significant financial or personal harm related to gambling.
• Permanent (Indefinite) — A lifetime ban from the platform. This option cannot be reversed under any circumstances. We treat this as a final, irrevocable decision and will never attempt to persuade a player to reconsider it.

To activate self-exclusion, contact our support team via Live Chat or at support@dhakabet. We will process your request within 24 hours. During that period, we recommend you also consider self-excluding from any other gambling platforms you use, as self-exclusion on dhakabet alone does not prevent access to other operators.

Reinstatement after non-permanent self-exclusion: When your chosen self-exclusion period expires, your account will not reactivate automatically. You must contact our support team, confirm your identity, and undergo a brief welfare review before access is restored. This cooling-off process is deliberately designed to ensure reinstatement is a considered, informed decision rather than an impulsive one.

Responsible gaming is not only about protecting individual players — it is also about ensuring that those who are particularly vulnerable are never exposed to gambling harm in the first place. dhakabet takes additional precautions for several groups of players whose circumstances may place them at elevated risk.

Players experiencing financial hardship: If our systems detect unusually high deposit frequency, rapid escalation of stake sizes, or other patterns associated with financial distress, our responsible gaming team may proactively reach out to the player to check in. We may also temporarily restrict certain account features until a welfare review has been completed. This is never punitive — it is a genuine safeguard.

Players with a history of self-exclusion: Players who have previously self-excluded and subsequently requested reinstatement are subject to enhanced monitoring during the first 90 days following the return of account access. During this period, deposit limits are automatically applied at a conservative level. The player may request a review of these limits after 30 days if they feel ready to adjust them responsibly.

Protecting family members: If you are concerned that a family member or someone in your household is gambling to a harmful degree on dhakabet, you may contact our responsible gaming team confidentially. While our privacy obligations prevent us from disclosing specific account details to third parties, we can take certain protective actions if a concern is reported. We take every such report seriously and treat it in strict confidence.

Parental controls and content filtering: We encourage households with children to install parental control software on shared devices. Several free tools are available that can block access to gambling websites across all browsers on a device. Popular options compatible with devices commonly used in Bangladesh include Google Family Link and similar device-management applications.