Privacy Policy — dhakabet

Section 1

Data We Collect

When you register an account, use the services, or interact with dhakabet in any way, we may collect the categories of personal data described below. In every case, collection is limited to what is necessary and proportionate to the purpose for which the data is required.

Registration and Identity Data: When you open a player account, we collect your full legal name, date of birth, residential address (including city — such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This information is required to create and manage your account, to verify your identity in accordance with our Know Your Customer (KYC) obligations, and to communicate with you about your account activity.

Identity Verification Documents: As part of our KYC verification process, we collect copies of government-issued photo identity documents (such as your national identity card, passport, or driving licence), proof of residential address (such as a utility bill or bank statement), and proof of ownership of the payment method you use (for example, a screenshot of your bKash or Nagad account confirming your registered mobile number). These documents are handled with the highest level of care and are used solely for verification purposes.

Financial Transaction Data: We collect details of all deposits and withdrawals made through your player account, including transaction amounts, dates, payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer), and transaction reference numbers. This data is required for payment processing, fraud prevention, and our anti-money laundering compliance programme.

Gameplay and Betting Data: We maintain a record of your gambling activity on the Platform, including games played, bet amounts, bet outcomes, bonus claims, and wagering history. This data is used to manage your account, calculate and pay out winnings accurately, enforce bonus terms, and monitor for responsible gambling indicators.

Data Category	Examples	Primary Purpose
Identity Data	Name, date of birth, NID, passport	Account creation, KYC verification
Contact Data	Email address, mobile number, city	Communication, account alerts
Financial Data	Transaction records, payment methods	Payment processing, AML compliance
Gameplay Data	Bets placed, game history, outcomes	Account management, responsible gaming
Technical Data	IP address, device type, browser	Security, fraud detection
Usage Data	Pages visited, session duration	Platform improvement, analytics

Technical and Device Data: When you access dhakabet, our servers automatically record certain technical information including your IP address, device type (mobile, tablet, or desktop), operating system, browser type and version, and referring URL. This information is used for security monitoring, fraud detection, and to optimise the Platform's performance across different devices and network conditions common in Bangladesh.

Communications Data: If you contact our support team via Live Chat, email, or WhatsApp, we retain a record of those communications. This enables us to provide consistent support, track the resolution of issues, and improve the quality of our customer service over time.

Section 3

Data Sharing & Disclosure

dhakabet does not sell, rent, or trade your personal data to any third party. We may, however, share your data in limited and controlled circumstances with the categories of recipient described below. In all cases, data sharing is governed by contractual agreements that require recipients to handle your data in accordance with applicable data protection standards.

Payment Service Providers: We share financial transaction data with the payment service providers necessary to process your deposits and withdrawals. These include mobile financial service operators (bKash, Nagad, Rocket, Upay), card payment networks (Visa, Mastercard), and banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These providers receive only the data necessary to complete the transaction in question.

Identity Verification and KYC Partners: We may use third-party identity verification service providers to assist with document verification and sanctions screening as part of our KYC process. These providers act as data processors under our instruction and are contractually prohibited from using your data for any purpose beyond the specific verification task.

Game Software Providers: The games available on dhakabet are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may process limited gameplay data (such as bet amounts and outcomes) as part of delivering their game software. They do not receive your identity or financial data beyond what is technically necessary for game operation.

Legal and Regulatory Authorities: We will disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are required to do so by law, or where disclosure is necessary to prevent or detect crime, protect the safety of persons, or enforce our legal rights. We will notify you of any such disclosure where we are legally permitted to do so.

Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of dhakabet's business, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

Section 5

Data Retention & Storage

dhakabet retains your personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, tax, and accounting obligations. The following retention periods apply as a general guide:

• Active Account Data: All personal data associated with an active player account is retained for the lifetime of the account plus a minimum period of five years following permanent account closure. This retention period reflects our AML and fraud prevention obligations.
• KYC and Verification Documents: Identity documents, address proofs, and source of funds documents are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Financial Transaction Records: Records of all deposits, withdrawals, and betting transactions are retained for a minimum of five years from the date of each transaction.
• Support Communications: Records of customer support interactions (Live Chat transcripts, email correspondence) are retained for three years from the date of the interaction.
• Marketing Consent Records: Where you have given consent to receive marketing communications, we retain a record of that consent for as long as we continue to send you marketing, plus two years thereafter.
• Analytics Data: Anonymised and aggregated analytics data (from which individuals cannot be identified) may be retained indefinitely for platform improvement purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you. Where deletion is not immediately technically feasible (for example, because data exists in encrypted backup archives), we will isolate the data from active processing until deletion can be completed.

Data Storage Location: Your personal data is stored on secured servers. dhakabet takes all reasonable technical and organisational measures to ensure that data stored on its servers is protected against unauthorised access, loss, destruction, or alteration.

Section 7

Data Security Measures

dhakabet takes the security of your personal data seriously and has implemented a layered set of technical and organisational security measures proportionate to the risk associated with processing personal data in the context of an online gambling platform. These measures include, but are not limited to:

• TLS/SSL Encryption in Transit: All data exchanged between your browser or mobile device and the dhakabet platform is encrypted using Transport Layer Security (TLS 1.2 or higher). You can verify this by checking for the padlock icon and "https" prefix in your browser's address bar.
• AES-256 Encryption at Rest: Sensitive stored data — including identity documents, payment method details, and account credentials — is encrypted at rest using AES-256, a military-grade symmetric encryption standard.
• Access Controls: Access to personal data within dhakabet's internal systems is governed by role-based access controls. Staff members can only access player data that is necessary for the performance of their specific role. All internal access is logged and subject to periodic audit.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their accounts. dhakabet supports 2FA as an additional layer of login security beyond username and password.
• Intrusion Detection and Monitoring: Our platform infrastructure is monitored continuously for signs of unauthorised access, suspicious activity, and denial-of-service attempts. Automated alerts trigger immediate review by our security team.
• Vulnerability Management: dhakabet conducts regular security assessments of its platform infrastructure to identify and remediate potential vulnerabilities before they can be exploited.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights or freedoms, dhakabet will notify affected players without undue delay once the breach has been confirmed and assessed.

Your Role in Security: You play an important part in keeping your account secure. Use a strong, unique password for your dhakabet account that is not shared with any other service. Never share your login credentials with anyone — our support staff will never ask for your password. If you believe your account has been compromised, contact us immediately via Live Chat or at support@dhakabet.